Terms & Conditions

Introduction

Welcome to Astikan Health, Empowering India's Health with affordable & accessible solutions. These Terms & Conditions ("Terms") govern your use of our website (www.astikanhealth.com), mobile applications, and related services (collectively, "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By registering for an account, booking appointments, or using any part of our Services, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy. We may update these Terms periodically, and continued use of the Services constitutes acceptance of the updated Terms.

2. Our Services

Astikan Health provides a platform for accessing healthcare services, including but not limited to:

• Booking appointments with doctors and healthcare providers.
• Arranging lab tests and diagnostic services.
• Accessing telemedicine consultations.
• Providing medical finance and insurance assistance.
• Emergency and ambulance services.

We act as a facilitator between you and third-party healthcare providers. We do not provide medical advice or services directly unless explicitly stated.

3. User Responsibilities

As a user of our Services, you agree to:

• Provide accurate and complete information during registration and service bookings.
• Use the Services only for lawful purposes and in compliance with these Terms.
• Not misuse the platform, including attempting to access unauthorized areas or interfere with its functionality.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.

4. Payment Terms

Certain Services require payment. You agree to:

• Pay all applicable fees as outlined during the booking process.
• Provide valid payment information and authorize Astikan Health to charge your payment method.
• Review our Refund Policy for details on cancellations and refunds.

5. Cancellations and Refunds

Cancellations and refunds are subject to our Refund Policy. Please review it for specific terms regarding appointment cancellations, service refunds, and eligibility criteria.

6. Limitation of Liability

To the fullest extent permitted by law, Astikan Health and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, including but not limited to:

• Errors or delays in healthcare services provided by third parties.
• Inaccuracies in information provided on the platform.
• Loss of data or interruptions in service availability.

Our total liability for any claim shall not exceed the amount paid by you for the specific Service giving rise to the claim.

7. Intellectual Property

All content on the Services, including text, images, logos, and software, is the property of Astikan Health or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written permission.

8. Termination

We reserve the right to suspend or terminate your access to the Services at our discretion, with or without notice, if you violate these Terms or engage in conduct that we deem harmful to the platform or other users.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

10. Contact Us

If you have questions or concerns about these Terms & Conditions or our Services, please contact us at:

Email: care@astikanhealth.com or letstalk@astikanhealth.com
Phone: +91 99900 71792, +91 73033 34931, or +91 73033 34921
Address: Astikan Health, B-45, Sector 56, Noida, Uttar Pradesh, India
Astikan Health, C-22, Sector 62, Noida, Uttar Pradesh, India