Frequently Asked Questions

Last Updated: October 16, 2025

General Questions

What is Astikan Health?

Astikan Health is a healthcare platform dedicated to Empowering India's Health with affordable & accessible solutions. We connect users with healthcare providers for services like doctor consultations, lab tests, surgeries, medical finance, and more through our website (www.astikanhealth.com) and mobile applications.

How do I book an appointment?

You can book an appointment by visiting our Find Doctors page, selecting a healthcare provider, and choosing a convenient time slot. You’ll need to create an account or log in to confirm your booking.

Services and Health Card

What is the Health Card?

The Astikan Health Card is a subscription-based service offering discounts and benefits on healthcare services, including consultations, lab tests, and select surgeries. Click the “Get Health Card” button on our website to learn more and subscribe.

What types of services does Astikan Health offer?

We offer a range of services, including doctor consultations, lab tests, medical finance, ambulance and emergency support, insurance assistance, and specialized surgeries like coronary artery bypass grafting and heart transplants. Explore our Services page for details.

Refunds and Cancellations

What is your refund policy?

Refunds are processed only if you cancel your booking within 24 hours of the booking time. For doctor consultations, no refunds are provided if you cancel within 2 hours of the appointment time. For more details, review our Refund Policy.

Can I cancel a booking?

Yes, you can cancel a booking through your account dashboard. Cancellations within 24 hours of booking are eligible for a refund, except for doctor consultations canceled within 2 hours of the appointment time.

Privacy and Security

How does Astikan Health protect my data?

We use industry-standard security measures, including encryption and secure servers, to protect your personal and health information. For more details, see our Privacy Policy.

Do you share my information with third parties?

We share your information only with healthcare providers to facilitate services, trusted service providers under confidentiality agreements, or as required by law. We do not sell or rent your data. See our Privacy Policy for more information.

Contact Us

If you have additional questions or need assistance, please contact us at:

Email: care@astikanhealth.com or letstalk@astikanhealth.com
Phone: +91 99900 71792, +91 73033 34931, or +91 73033 34921
Address: Astikan Health, B-45, Sector 56, Noida, Uttar Pradesh, India
Astikan Health, C-22, Sector 62, Noida, Uttar Pradesh, India

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