Failed or duplicate payments
If money is debited but Astikan does not receive successful payment confirmation, the payment provider or bank will ordinarily reverse it automatically. For a duplicate successful charge, contact us with both transaction references so we can investigate.
Insurance partner credit packs
A credit-pack purchase may be cancelled before successful payment confirmation. Once confirmed credits are issued, used credits are non-refundable. A request concerning wholly unused credits may be reviewed where required by law or where Astikan confirms a technical duplicate, incorrect issuance or platform failure. Approved refunds remove the corresponding unused credits from the partner wallet.
Other services
Cancellation eligibility for consultations, lab bookings, medicine orders or other fulfilled services depends on the stage of fulfilment and the applicable service partner’s terms. Any non-refundable fee or deduction will be disclosed when known.
How to request a refund
Email care@astikan.com, or for partner credits email partners@astikan.tech. Include the registered email, order or payment reference, amount, date and reason. Do not send card numbers, CVV or OTPs.
Processing timeline
We aim to acknowledge requests within two business days. Approved refunds are initiated to the original payment method. The final credit timeline is controlled by the payment provider and receiving bank and commonly takes 5–10 business days after initiation.
Contact
Astikan Healthcare Pvt Ltd
B-45, Sector 56, Noida, Uttar Pradesh, India
care@astikan.com