Information we collect
Depending on the service, we may collect identity and contact details, account information, location, family or health information you choose to provide, quote and booking details, device and usage data, payment references and communications with support. Payment card or bank credentials are collected by the authorised payment gateway rather than stored by Astikan.
How we use information
- Provide, personalise and secure Astikan services.
- Process requests, bookings, quote enquiries and partner workflows.
- Send transactional updates and respond to support requests.
- Prevent fraud, enforce platform rules and meet legal obligations.
- Improve reliability and understand aggregate service usage.
Sharing
We share information only as necessary with the healthcare, diagnostic, pharmacy, insurance, payment, communications, infrastructure or support partners involved in your requested service; with authorities where legally required; or with your consent. Insurance partners receive customer-identifying lead information only after authorised access or unlock conditions are met.
Retention and security
We retain information for as long as needed for the service, dispute resolution, security, accounting and legal requirements. We use access controls, encryption in transit and operational safeguards appropriate to the information handled. No internet system can be guaranteed completely secure.
Your choices
You may request access, correction or deletion of eligible personal information, withdraw optional consent, or ask about data handling by emailing care@astikan.com. Certain records may need to be retained for legal, fraud-prevention or transaction requirements.
Children and family profiles
A parent, guardian or authorised caregiver must manage information for children or dependent family members and confirm they have authority to do so.
Updates and contact
Material policy updates will be published here with a revised effective date. Privacy questions may be sent to care@astikan.com or by post to Astikan Healthcare Pvt Ltd, B-45, Sector 56, Noida, Uttar Pradesh, India.